This website under the domain name jockey.co.nz (the “Website”) is owned and operated by Mitchdowd Design New Zealand Pty Ltd, which is part of the Mitchdowd group of companies (collectively called “Mitchdowd," "we," "us," or “our” in this policy).
Our Commitment to Privacy
Your privacy is very important to us, and we will always act to protect your personal information. We take this responsibility seriously and are very careful about how and when your personal information is collected, used, and shared. This statement outlines what our commitment is, why we need to collect personal information, who we may share that personal information with and how you may request access to and correction of the personal information that we hold. This statement relates to personal information we collect through the website.
What We Collect
We collect personal information to support our business activities and provide you with a better shopping experience at Jockey New Zealand. The type of information we collect may include your name, address, email address, phone number, gender, date of birth, shopping preferences, marketing preferences, purchase history, delivery information, and any other information you choose to provide when interacting with us. If you create an online account, we may also securely store your login credentials and password.
In most cases, we collect personal information directly from you, including when you:
- Purchase or enquire about a product or service through our website, email or customer support channels
- Create an account or place an order on our website
- Subscribe to marketing communications, newsletters, competitions, promotions, loyalty programs or special offers
- Contact our customer support team via email, website forms or other online channels
- Submit product reviews, feedback, surveys or customer enquiries
- Engage with us on social media platforms such as Facebook, Instagram or other digital channels
- Visit our website, where we may collect technical information including your IP address (including approximate location), browser type, device information, pages visited, products viewed, referring website, search activity, and time spent on our website. We may also use cookies and similar technologies to improve your browsing experience, personalise content and support marketing activities.
In some situations, we may collect personal information indirectly, including:
- From third-party payment providers, fraud prevention services or ecommerce security platforms to help identify and prevent fraudulent transactions
- From customers who purchase a gift card, product or communication on your behalf
- From delivery, fulfilment, payment or marketplace partners to process and manage your orders
If we are unable to collect certain personal information, we may not be able to provide the products, services or support you have requested.
We may also collect information from trusted third parties where permitted under New Zealand law, including for fraud prevention, security, compliance and to help protect our customers and business operations.
How We Collect It
The personal information we collect is generally supplied directly by you through our Website. For example, the details you provide us when you place an order, open an account, subscribe to our emails, join a mailing list, enter a competition, submit an enquiry, or provide feedback to us. There are also certain situations in which we may collect personal information about you from someone else.
For example we may collect information from third parties including public sources, our related companies, your organisation, your representatives and information service providers. We also receive and store certain types of information through the use of 'Cookies', when you interact with Mitchdowd and few marketplaces via the Internet. Cookies are alphanumeric identifiers that are placed on your computer's hard drive through your web browser. Most Internet browsers are pre-set to accept cookies. If you prefer not to receive cookies, you can adjust your Internet browser to disable or to warn you when cookies are used.
We recommend that you leave your cookies enabled as they allow our systems to recognise your browser and provide quicker and easier use of our Website. In addition, we may use third party tracking and analytics software to measure and observe user behaviour. This enables us to improve our Website performance and your experience with us. For example, we may use Hotjar and their privacy policy can be seen at www.hotjar.com/privacy.
Why We Collect It
We collect personal information for a number of reasons, including to: deliver, administer and improve the products and services that we offer you, complete other transactions with you or on your behalf, protect against fraud or theft, provide offers and promotions that we consider may be of interest or benefit to you, conduct market research, work with our related companies and service providers, maintain and update our records, protect and uphold the rights, property and safety of us, our customers and others, facilitate acquisitions and potential acquisitions of our business and assets and generally provide you with a premium customer experience.
Who We Share It With
We may exchange your personal information with other Mitchdowd Design companies and companies who perform part of our service delivery or provide other support services to us, for example, organisations that assist us with postal, data processing and analysis, research, mail, promotional, customer contact, technology, banking, payment, debt collection and maintenance services.
For example, when using Klarna payment method, we will share necessary purchase information with Klarna. Klarna’s privacy policy is available here.
We may otherwise use or disclose your personal information with your consent (or if we have given you notification of the intended use or disclosure and you have not objected to that use or disclosure) or where required or authorised by law, which may include emergency situations and assisting law enforcement agencies. Third parties to whom we disclose personal information may be located in New Zealand, United States of America, United Kingdom, Hong Kong, Philippines and other countries.
Third Party Sites
This Website may contain links to other websites operated by third parties (such as YouTube). Be aware that this privacy statement only applies to the personal information that we collect through this Website. We are not responsible for the collection, storage or usage of personal information at any such third party websites and you should review the privacy policy of any Website you visit.
Use of This Website Outside New Zealand
We welcome visitors from outside New Zealand. However, this is a New Zealand based website and this privacy statement governs the personal information collected at this Website irrespective of where you may be located when you visit the Website and interact with it. This means your personal information may be stored outside the country in which you are located and any government authorities which have jurisdiction over the Website may be entitled to access any personal information provided.
Children
We will not knowingly collect information from any unsupervised person under the age of 18. If you are under 18 years of age you must not submit any personal information to us unless you have the consent of, and are being supervised by, a parent or legal guardian.
Further Information
The Mitchdowd New Zealand Privacy Policy contains further details about our handling of personal information, including information about how you may access or update your personal information that we hold and how we deal with your concerns. The Mitchdowd New Zealand Privacy Policy is available on request.
If you have any questions or feedback about privacy, please contact our Privacy Officer using the details below.
New Zealand
Customer Support: +64 9984 3547
Email: Support@mistiyarn.com.au
Hours: Mon – Fri | 9:00 – 18:00 NZST
For information about privacy generally, or if your concerns are not resolved to your satisfaction, you may contact the Office of the Privacy Commissioner at www.privacy.org.nz or on 0800 803 909.
